Booking & Confirmation
You’re order will take place by email or our social media pages (Facebook & Instagram). The confirmation of your order will take place once you receive a confirmation email from us. Please note that any booking will be confirmed once a prepayment of the full order price is transferred to our bank account.
Pick up & Delivery
The costs of delivery will be mentioned to you by email, telephone or our social media pages (Facebook & Instagram) before your order is confirmed.
If your order is being picked up, the client is responsible to arrange the collection time of the order in advance. The product will be of your responsibility from the time we deliver it to you or you collect it from us.
Cancellation Policy & Changes
In the regrettable situation that the client decides to cancel the order, a written notification is required either by email or by sending us a message to one of our social media pages (Facebook & Instagram). The following cancellation fees will apply:
Two weeks before the event – a full refund will be returned to the client
One week before the event – 20% of the full amount will be retained by La Box Artisanale
2 days or less before the event – 100% of the full amount will be retained by La Box Artisanale
If you wish to make a change to your order, please contact us immediately and confirm this with us in advance. We will let you know if this change has any effect on the price of the chosen product, the agreed time of delivery or any further necessary details. We will ask you to confirm this change by email once it has been agreed between the two sides.
Although we will make every effort to please you and meet your expectations, certain products displayed in our graze boxes may vary slightly from the original picture as the images taken for our website are for illustrative purposes. This will be due to the fact that almost all our products are homemade and the ingredients are seasonal.